Dear All,
Please be informed on the below changes in Oracle/Fusion/Expense/Data Analytics support and development teams. Kindly cascade to your internal teams.
For all day2day support related issues, please reach out to below spocs:
| Oracle Applications | Fusion P2P | Fusion Expenses | Budget tool | |
| First Point of Contact | oracle-support@flipkart.com | fusion.support@flipkart.com | fusion.expense@flipkart.com | fusion.support@flipkart.com |
| Escalation -1 | veenus.mathew@flipkart.com | veenus.mathew@flipkart.com | veenus.mathew@flipkart.com | veenus.mathew@flipkart.com |
| Escalation -2 | vishal.kulkarni@flipkart.com | vishal.kulkarni@flipkart.com | vishal.kulkarni@flipkart.com | vishal.kulkarni@flipkart.com |
| Escalation -3 | sreedhar.v@flipkart.com | sreedhar.v@flipkart.com | sreedhar.v@flipkart.com | sreedhar.v@flipkart.com |
For next level escalations , please reach out to- sekar.k@flipkart.com
| Finance DA/Automations | Hyperion | Oracle DB support | |
| First Point of Contact | FIN-IT-Controllers-Org@ | shashikumar.ag@flipkart.com | oracle-dbsupport@flipkart.com |
| Escalation -1 | roopa.gr@flipkart.com | harmeet.kaur@flipkart.com | kamireddy.anil@flipkart.com |
| Escalation -2 | harmeet.kaur@flipkart.com | harmeet.kaur@flipkart.com | dilip.gouri@flipkart.com |
| Escalation -3 | sreedhar.v@flipkart.com | sreedhar.v@flipkart.com | sreedhar.v@flipkart.com |
Requesting everyone's cooperation and support in following the above support escalation hierarchy for speed resolution of tickets.
For all new projects and enhancements, please reach out to below spocs:
| Oracle Apps/Fusion P2P/Expenses/Budget Tool | Finance DA/Automations | |
| POC | Raghu.sangem@flipkart.com/ | roopa.gr@flipkart.com/harmeet. |
Please feel free to connect with me for all project related escalations . And for next level escalations , please reach out to- sekar.k@flipkart.com